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CLEAR*Sr. Hotline -- Coordinated Legal Education, Advice and Referral system

Other Information

CLEAR*Sr (Coordinated Legal Education, Advice and Referral for senior citizens) is a statewide toll-free client access system for people 60 years of age and older to obtain free legal assistance with civil (non-criminal) problems. CLEAR*Sr intake hours are Monday through Friday from 9:30 a.m. to 12:30 p.m.When calling the CLEAR line callers may get a busy signal or a message stating that all circuits are busy. Callers getting this messsage should be told to please try the call again. Once the call has been answered wait times range from 10 minutes to over an hour depending on call volumes. Based on the information given to the CLEAR*Sr staff during the intake process, callers may be given verbal or written advice that may help callers solve their problem on their own. In some cases, CLEAR*Sr staff may try to solve a caller's problem by advocating with another party on the caller's behalf. If the caller has a problem that is more complicated and the caller needs an attorney to represent him or her, we will try to refer the caller to a legal services provider in the caller's community. We try to make the best referral possible. However, we cannot guarantee that the agency or program callers are referred to will be able to represent the caller. There may also be times when we will not be able to locate an appropriate referral in a caller's geographic area. We will do our very best to see that callers get all the help that is available.

How to get help

For assistance, call 1-888-387-7111

	Monday:		9:30-12:30
	Tuesday:		9:30-12:30
	Wednesday:		9:30-12:30
	Thursday:		9:30-12:30
	Friday:		9:30-12:30

Who is eligible for services?

See below for an explanation of restrictions on who we can serve.

Service area: All State

Languages spoken Spanish

Can interpreters can be provided? Interpreters provided for any civil legal matter.

Wheelchair accessible? Y

Access for the deaf TTY 1-888-201-9737

Other requirements: For help, you must be

Person Over 60

What kind of help is available?

This office provides the following services:

Brief Advice

Other- CLEAR*Sr gives advice over the phone. In some cases a CLEAR*Sr advote will take on a brief service. If representation is required we will try to refer to the appropriate agency if and when available.

Emergency Instructions

If your problem is an emergency, follow the instructions below. Most offices are open on weekdays from 9 a.m. to 5 p.m., unless otherwise noted.

What is an emergency? 1) If served with legal proceedings or with a public housing notice 2) if victim of domestic violence or is dealing with custodial interference for a child in their legal care 3) if received an adverse decision from a state or federal agency 4) if served with a lawsuit for debt collection or is facing supplemental proceedings 5) if there is abuse, exploitation or personal safety is at risk 6) if utility has been shut off.

Emergency contact information Contact Ellie Lende at 1-888-201-1012 ext. 241

Contact information

Phone:	1-888-387-7111
Email:	njp@nwjustice.org
Web site:	www.nwjustice.org

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